Visitor
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1 Message
Random people connected to my network
Hi I have random people connected to my network I turned off my mobile hotspot and put forget device on there connection and now it shows them again that they’re connected to my network how do I keep them off?
NoNoBadPuppy
Problem Solver
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555 Messages
3 years ago
Have you changed the login/password on your device? In addition, your computer may 'see' devices that are not currently on your network. Here is an article that explains why and how to prevent it:
https://appuals.com/fix-unknown-strange-devices-showing-network/
If you have not done so, change the password on your modem/router. Make the password something that is not readable. It should be random characters. Reboot the modem after you make the changes.
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XfinityEmilyB
Official Employee
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2K Messages
3 years ago
Welcome to our community forum, @user_3beb5f and thank you @NoNoBadPuppy for the helpful suggestions! Were you able to prevent the unknown devices from connecting to your network by changing your password?
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EG
Expert
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110.3K Messages
3 years ago
@user_3beb5f
Do you happen to have the MoCA feature enabled on your home network / device ?
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