Visitor
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16 Messages
Random High Ping
It feels like this exceptional network from Xfinity just loves to randomly change when it wants to work properly, and I have been having intermittent problems a lot this year.
Play a game with friends online and then boom 50% packet loss and back to 0% then wait a few minutes and back to 50%
Really makes playing online a wonderful experience in a single person household in an apartment complex.
Bought a new router earlier in the year cause didn't know it was no longer being supported, then just rented a router hoping my internet problems would go away.
Jokes on me if I want better internet I need to email and annoy a tech to someday check the lines at my location to see why I have this consistently problem with this network.
CCDanielB
Official Employee
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252 Messages
2 years ago
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
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EG
Expert
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110.3K Messages
2 years ago
@user_66ee00 @XfinityDanielB
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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