1 Message
Random High Latency Spikes
I've been getting lots of random latency spikes when playing Overwatch 2 or Team Fortress 2. In OW, I have latency shown and it will randomly go from sitting at 50 ms then spike up to 200 ms. This happens in other games as well. I've done ping tests and seen no packet loss or anything strange. I'm not too knowledgeable in this but I have no idea what could be causing this. Also not on wifi, I have an ethernet cable connected to my pc to the XB6 modem.
XfinityAmandaB
Official Employee
•
2.2K Messages
2 years ago
Thank you so much for your post for help with your connection issues when playing online. I will be more than happy to take a closer look for you if you are still encountering issues. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
0
0