Visitor
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5 Messages
Random Disconnects & slow speed occuring, again?
Old modem was tall & skinny, when new, no issues. Today's new modem is short & fat.
But like the old modem's issue this new one is reoccurring just like last.
Yes I wiggled & jiggled even disconnected and inspected my connections, all solid & clean.
Not a wire is looped, molded, folded or zip-tied "got to keep'm separated", as the old tune goes.
Of course I reboot & OEM reset many times, peripherals keep disconnecting, is it due to your party line?
Everyone's gone most to work, my speeds are WARP-fine, what a perk!
But alas, they're home & Net they roam, my speed dropped to 0.8 MB/second!!?
__
Don't blame my sides connections, it's your EXPEN$IVE Party Line (P.L.) that's frustrating the [Edited: Language] out of me.
BTW: I speed test & watch it go down, kinda like the Stock Market in near free-fall. Also when our TV drops signal I immediately WiFi my phone to speed test the modem, it's pathetically slow! (see pix below)
So...
All cheeky grins aside, business wise I understand the P.L. use, but come-on man, you're masking the issue with MB/s speed increases to cover your mistake is merely temporary. As this I.o.T. (Internet of Things) simply keeps growing AND Net users per-household increases, dedicate line us it like it used to be & everybody will be happy. AND don't con me into "pay more for higher speeds", that wasn't like that when we first contract signed on.
__I know what's going on, please fix it.
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user_2eupmn
Visitor
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5 Messages
24 days ago
Shows there were...
"Visitor • 2 Messages"
...nothing is showing. What gives?
(edited)
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XfinityKei
Official Employee
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1.5K Messages
23 days ago
@user_2eupmn Thanks for letting us know you're still having issues after troubleshooting. I'm sorry to hear your connection issues are still ongoing. Can you send me a direct message me your first and last name along with your full service address so I can look over your network connection to help.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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EG
Expert
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110.4K Messages
23 days ago
@user_2eupmn @XfinityKei
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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