johntorres's profile

Frequent Visitor

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12 Messages

Sun, Nov 29, 2020 7:00 AM

random disconnects | lags [2nd house]

Second House more disconnects and lag.

 

Here is the current equipment I have and also the pictures of the connection status and event log.

 

Modem: Arris SB8200

Router: Netgear Nighthawk

Xfinity Package: Gigabit Internet [Only Internet]

 

 

Upstream :

https://ibb.co/gM1m5SJ

 

Downstream:
https://ibb.co/ZzG679t

https://ibb.co/mXnLK33

 

Event Log:

https://ibb.co/xGKJkds

Responses

Official Employee

 • 

2.5K Messages

6 m ago

 Hi, johntorres. Sorry to hear about the random disconnects! We can definitely look further into this for you. To get started, please send me a PM with your first and last name. We can go from there.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thanks!

 

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