Frequent Visitor
•
12 Messages
random disconnects | lags [2nd house]
Second House more disconnects and lag.
Here is the current equipment I have and also the pictures of the connection status and event log.
Modem: Arris SB8200
Router: Netgear Nighthawk
Xfinity Package: Gigabit Internet [Only Internet]
Upstream :
Downstream:
https://ibb.co/ZzG679t
Event Log:
Responses
ComcastMorgan
Official Employee
•
2.5K Messages
6 m ago
Hi, johntorres. Sorry to hear about the random disconnects! We can definitely look further into this for you. To get started, please send me a PM with your first and last name. We can go from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Thanks!
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