johntorres's profile

Frequent Visitor


12 Messages

Sun, Nov 29, 2020 7:00 AM

random disconnects | lags [2nd house]

Second House more disconnects and lag.


Here is the current equipment I have and also the pictures of the connection status and event log.


Modem: Arris SB8200

Router: Netgear Nighthawk

Xfinity Package: Gigabit Internet [Only Internet]



Upstream :




Event Log:


Official Employee


2.5K Messages

6 m ago

 Hi, johntorres. Sorry to hear about the random disconnects! We can definitely look further into this for you. To get started, please send me a PM with your first and last name. We can go from there.


To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  




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