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User_45411
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Wednesday, September 6th, 2023 2:07 AM

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Random disconnects but nothing showing up in MB7621 logs, I do see large # of uncorrected packets.

I think I have an internment connection problems where everything seems to hang and my VPN for work will disconnect. Although nothing shows up in my MB7621's logs. I do see, however, what I think is a large number of uncorrected downstream packets.

What are the best next steps?

Thanks

   Startup Sequence    
   Startup Step Status Comment

  
   Acquire Downstream Channel 531000000 Hz Locked
  
   Upstream Connection OK Operational
  
   Boot State OK Operational

  
   Configuration File OK
  
   Security Enabled BPI+
  


   Connection Status    
   System Up Time 8 days 10h:38m:47s  
  
   Network Access Allowed  
  


   Downstream Bonded Channels  
  
   Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
1 Locked QAM256 9 531.0 0.8 39.3 1454 3448
2 Locked QAM256 10 537.0 0.8 39.2 1528 3591
3 Locked QAM256 11 543.0 1.2 39.3 1367 3245
4 Locked QAM256 12 549.0 1.1 39.3 1472 3517
5 Locked QAM256 13 555.0 0.9 39.2 1330 3521
6 Locked QAM256 14 561.0 1.2 39.3 1214 3416
7 Locked QAM256 15 567.0 1.6 39.6 1445 3505
8 Locked QAM256 16 573.0 1.4 39.6 1299 2991
9 Locked QAM256 17 579.0 1.3 39.5 1435 3627
10 Locked QAM256 18 585.0 1.5 37.9 1254 3114
11 Locked QAM256 19 591.0 1.4 39.4 1266 2680
12 Locked QAM256 20 597.0 1.0 39.4 1220 2617
13 Locked QAM256 21 603.0 1.1 37.6 1309 2923
14 Locked QAM256 22 609.0 1.3 38.9 1200 2925
15 Locked QAM256 23 615.0 1.0 39.5 1257 3454
16 Locked QAM256 24 621.0 0.8 39.2 1271 2720
17 Locked QAM256 25 627.0 0.7 39.5 1992 3054
18 Locked QAM256 26 633.0 0.8 39.8 1348 2847
19 Locked QAM256 27 639.0 0.3 40.9 5698 2856
20 Locked QAM256 28 645.0 0.5 41.1 1616 2891
21 Locked QAM256 30 651.0 0.7 41.2 1471 3124
22 Locked QAM256 31 657.0 0.5 41.4 1498 2831
23 Locked QAM256 32 663.0 0.4 41.1 1710 3127
24 Locked QAM256 33 669.0 0.3 41.2 1664 3300
Total             38318 75324


   Upstream Bonded Channels  
  
   Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
1 Locked ATDMA 2 5120 29.2 44.8
2 Locked ATDMA 1 5120 35.6 44.8
3 Locked ATDMA 3 5120 22.8 44.8
4 Locked ATDMA 4 5120 16.4 45.0
5 Not Locked Unknown 0 0 0 0.0
6 Not Locked Unknown 0 0 0 0.0
7 Not Locked Unknown 0 0 0 0.0
8 Not Locked Unknown 0 0 0 0.0

Question

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1 year ago

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XfinityLinda

Official Employee

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1.3K Messages

1 year ago

Thank you for connecting with us in our community, @User_45411. How is your service doing currently? Have you checked to make sure your cables are secure and finger tight behind the modem and at the wall? Do you see any damage on the cables, kinks, or hard bends? Please let us know at your convenience.

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