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Friday, July 4th, 2025 4:21 PM

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Random Disconnects - All to frequent causing issues with work

I posted about this issue a few months ago (https://forums.xfinity.com/conversations/your-home-network/high-packet-loss-about-once-an-hour/67fda75789747f592316f264?commentId=67fdacb6b6119e1ed9f311d9) however it has not been resolved and only gotten worse.

I experience random disconnects and interruptions to my service with no noticeable reason why on my end. No indications on my devices (outside of disconnecting/buffering of videos) I've even attempted to go into the log's of my devices around the time of disconnects and see nothing out of the ordinary from what I can tell.

To add further this all started when I upgraded my plan. I previously had 1gb plan with no issues, once i upgraded to the 2gb plan I've had nothing but issues and problems with the service.

I have the following equipment.

Router: GT-AX11000 Pro

Modem: Nighthawk CM3000

I have tried the following at home fixes.

Replaced Coax Cable from wall to Modem

Replaced Ethernet from Modem to Router

Replaced Ethernet from Router to PC

Updated Firmware on Router and Modem

Restarted Router/Modem multiple times

This conversation has been merged. Please refer the main conversation:

High Packet Loss (About once an hour)

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