Random disconnected.

Hello @user_isa27c since the issue was not resolved after the appointments, please send us a direct message, so we can assist you further. Please include your name and service address. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
  
  You can see how to send us a direct message here,

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….

@user_isa27c @XfinityJosephA 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.