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Random Disconnected throughout the day
I've recently had a new XB7 sent to me because I was experiencing the exact same issue on the XB6. Throughout the day, I will lose service every 30-80 minutes, sometimes every 20. Equipment doesn't seem to be the issue, and this issue has been already present for approximately 4 weeks. Comcast has already issued a credit due to the recurring issue, but I want my service to work properly instead. They have sent "outside techs", some agents say they noticed a signal leak, however no one seems to come out to resolve the issue...at all. I live in a apartment building and the cable that goes from the back of the building, which was replaced 2 years ago, goes to a signal amplifier installed by the tech when they dropped the new coax, from there to the cable modem, no other splitters in between. Below are my signal levels, hoping someone can help. Thanks in advance.
Downstream | Channel Bonding Value | ||||||||||||||||||||||||||||||||
13 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 159 | |
Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked |
495 MHz | 423 MHz | 429 MHz | 435 MHz | 441 MHz | 447 MHz | 453 MHz | 459 MHz | 465 MHz | 471 MHz | 477 MHz | 483 MHz | 489 MHz | 507 MHz | 513 MHz | 519 MHz | 525 MHz | 531 MHz | 537 MHz | 543 MHz | 555 MHz | 561 MHz | 567 MHz | 573 MHz | 579 MHz | 585 MHz | 591 MHz | 597 MHz | 603 MHz | 609 MHz | 615 MHz | 621 MHz | 690 MHz | 611600000 |
43.3 dB | 42.4 dB | 42.8 dB | 43.0 dB | 43.0 dB | 43.1 dB | 43.1 dB | 43.4 dB | 43.4 dB | 43.4 dB | 43.4 dB | 43.4 dB | 43.3 dB | 43.1 dB | 43.2 dB | 43.3 dB | 43.1 dB | 43.3 dB | 43.3 dB | 42.9 dB | 43.2 dB | 43.4 dB | 43.3 dB | 43.2 dB | 43.4 dB | 43.1 dB | 43.3 dB | 43.1 dB | 42.9 dB | 43.0 dB | 42.9 dB | 42.9 dB | 43.1 dB | NA |
-1.3 dBmV | 0.7 dBmV | 0.7 dBmV | 0.7 dBmV | 0.8 dBmV | 0.9 dBmV | -1.0 dBmV | 0.9 dBmV | 0.9 dBmV | 0.8 dBmV | -1.1 dBmV | -1.1 dBmV | -1.3 dBmV | -1.3 dBmV | -1.4 dBmV | -1.1 dBmV | -1.0 dBmV | 0.7 dBmV | 0.5 dBmV | 0.5 dBmV | 0.1 dBmV | 0.1 dBmV | 0.3 dBmV | 0.4 dBmV | 0.7 dBmV | 0.7 dBmV | 1.0 dBmV | 1.1 dBmV | 1.1 dBmV | 1.3 dBmV | 1.4 dBmV | 1.6 dBmV | 1.9 dBmV | NA |
256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | OFDM | OFDM |
Upstream | Channel Bonding Value | ||
1 | 2 | 3 | 4 |
Locked | Locked | Locked | Locked |
35 MHz | 29 MHz | 22 MHz | 16 MHz |
5120 | 5120 | 5120 | 5120 |
45.0 dBmV | 45.5 dBmV | 44.0 dBmV | 45.5 dBmV |
QAM | QAM | QAM | QAM |
ATDMA | ATDMA | ATDMA | ATDMA |
| CM Error Codewords | ||||||||||||||||||||||||||||||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 |
1921354707 | 2757580587 | 2757738195 | 2757754142 | 2757770582 | 2757781797 | 2757794156 | 2757803636 | 2757816566 | 2762255631 | 2762259233 | 2762266846 | 2762274444 | 2762284567 | 2762289228 | 2762296237 | 2762312304 | 2762318232 | 2762327723 | 2762331288 | 2762339028 | 2762345379 | 2762348894 | 2762354909 | 2762363754 | 2762368671 | 2762375151 | 2762375981 | 2762381847 | 2762389855 | 2762395206 | 2762400962 | 1921354707 |
448637488 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 448637488 |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
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