1 Message
Random Devices Connecting
Hi!
I keep having to pause devices I don’t know that join my WiFi. I have changed my password and restarted it but it keeps happening. My password is also complex. Not sure what else to do.
Thanks
1 Message
Hi!
I keep having to pause devices I don’t know that join my WiFi. I have changed my password and restarted it but it keeps happening. My password is also complex. Not sure what else to do.
Thanks
XfinityKassie
Official Employee
•
1.7K Messages
2 years ago
@user_0166dc Good morning! Thank you for taking the time to reach out to our Community Forums Team for assistance with your network security. I can see how having devices connecting to your network would be alarming. Since you have already changed your password, and done some troubleshooting on your end, I would like to take a look on my side to see what the next best step is going to be. To begin, can you please send a Direct Message with your name, and service address?
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
•
110.3K Messages
2 years ago
Perhaps they are actually connecting via MoCA ? First. Is this a Comcast rented gateway device ? If so, check to see if the MoCA feature in it is enabled. If it is, and if you do not have a POE (Point Of Entry) MoCA filter installed on the coax line, yours and your neighbor's gateway devices will be able to connect with each other like one big network. Disable it if you aren't using it. If you are, install a POE MoCA filter to keep the signal in your premises and to keep the neighbor's signals out. Your neighbors should also have POE filters installed.
To disable MoCA on your device go to the gateway login http://10.0.0.1
Default login info is:
Username: admin (all lowercase)
Password: password
Once in you will find the drop-down on the left of the screen that is labeled “Connections”.
Click the drop down---> click MoCA---> right side of screen click “disable”---> save changes.
Bear in mind that we've seen many posts here that the MoCA feature gets turned back on with their overnight re-boots / updates for the device. The best policy is to be sure to use that POE filter ! Amazon has them: https://www.amazon.com/SNLP-1GCW-Filter-Eliminate-Multi-Room-Interference/dp/B07SLD9QPH
Or you can get one for free at your local Comcast / Xfinity store.
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