Random connectivity drops with cabled and wireless connections
I had the XB6 gateway, my service got bumped up to the 1200 speed and they then sent out the new XB7 gateway. Since then I have been having random lag and connectivity issues. I have contacted support many times, they have sent a reset signal, reset the modem and rebooted many times. I have tested both wireless and cabled connections and both still show the same results. Tech came out and tested cable to the house and it was good. Support online then did a firmware update and that didn't fix the issue. Things I have done on my end were reboot modem, reset modem, ipconfig release/renew/flushdns. Update computer drivers and Windows OS. Tested both 2.4 and 5 Ghz bands, connected with Cat7 Ethernet thru switch and directly, no changes. Ping tests to comcast.net show timeouts all over the place. Tracert from gateway diagnostic tools takes 22 hops and 23 thru CMD prompt. Working from home has become much more difficult due to the constant lag/disconnects.