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user_3a0347
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29 Messages

Thursday, March 2nd, 2023 1:14 AM

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Question with the xfi pod

I was looking at getting the pods, but it is telling me to upgrade my modem. I currently have the new xb8 modem I am not sure why it's saying I need to upgrade my modem can you look at this for me, and do you have a update on when the uploads will be increased in my area and when the new modem with the battery backup with be available 

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2 years ago

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XfinityChristy

Official Employee

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2K Messages

2 years ago

@user_3a0347 Thank you for reaching out via our Xfinity Forms today. I would be happy to review your account and location to see if I can some answers for your concerns. Please send our team a direct message with your full name and full address.

 

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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zandor60657

Contributor

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204 Messages

2 years ago

If you have an XB8 there's nothing to upgrade to unless you want features you can't get from Comcast equipment or consumer grade equipment in general.  Pods will work with an XB8 no problem.  You might have my problem.  Some parts of Comcast's system think I still have the 150Mb Internet service I signed up for back in 2017.  I have 1200/35 now and get appropriate speeds, but parts of Comcast's web site still think I have 150.  

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