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Question about Internet recovery March 23, 2023; See Description for detail of question
Question about Internet recovery March 23, 2023: During recent crazy storms on Tues March 22, 2023, my Internet (San Fran Bay Area) went out. It remained out until Wed March 22. An Xfinity truck pulled up to the XF box on a nearby corner, but after the driver was out of the truck for a short time, he pulled away. He came back after more than one hour. He went up in the bucket truck, and had some device that looked from a distance like a portable generator, and he pulled a cord as one will to start a fuel powered generator. He left this red box on top of the Xfinity box and left. After quite some time, more than a couple of hours I think, the red box was still there, but my Internet was restored. I don't know when the red box was removed but it's gone now. Please explain.
XfinityRay
Official Employee
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3K Messages
2 years ago
Hi there, @user_c817d7. I am glad that you made it through safely! That was quite the storm! It is great to hear that your service is back up and running. Our team does not have a way of knowing what the red device is that was used in this situation. I have seen generators in use at times such as during the hurricane aftermath in FL, so it could be possible that is what you saw.
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