Visitor
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1 Message
Question about bulk services
My apartment complex recently informed us we have to switch to Xfinity because they have a bulk services contract now. We have cancelled our current internet provider contract, and we set up our account with Xfinity and received equipment, however we are unable to activate the Wifi. Our leasing office can't tell us why we are having this issue. I am reaching out to obtain more information about how bulk services work:
1) Since we are attempting to set up wifi during the middle of the month, is this why it is not working?
2) Being billed directly through our apartment, are we to expect we will only be able to activate our WiFi on the 1st of the following month when we pay rent?
We have received very little information on the process but we have the equipment so why can't we set it up?
Any information would be greatly appreciated.
Thank you
EG
Expert
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116.8K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.7K Messages
33 minutes ago
Hi user_t5htwo! We appreciate you taking the time to reach out to us on our Xfinity Forum. We're truly happy to have you as a customer, and please know my team is always here to support you with your service needs. I am sorry to hear that you have received little information as to how bulk services/billing works. Rest assured, my team is here to help!
To clarify, a bulk property is a contract between Comcast and a complex, building, or facility where the owner, management firm, or homeowner's association (HOA) pays for some set level of service for all tenants. Tenants receive services under this agreement, which appear as $0 charges on their bills. Bulk properties fall into two categories for upgrading services:
Upgradeable — Residents can add services beyond the bulk agreement, and these additions are billed directly to the tenant.
Non-upgradeable — Residents can’t add services outside of the bulk agreement.
To assist you with getting the service online and answer any other questions, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
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