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user_ont82m
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Tuesday, August 27th, 2024 7:08 PM

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Question about adding a new cable in room

If I need to add a new cable from my splitter in the attic to a room that does not have a cable outlet in it will the Comcast technician fish the cable from the attic to the wall that I need it ? I don't want the cable exposed, just fished in the wall to the outlet.

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23 days ago

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user_ont82m

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23 days ago

Is there an official policy by Xfinity that says they don't fish walls  ?

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XfinityMichaelC

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Hey, user_ont82m! Thanks for reaching out to us on the forums! What @EG has advised is correct. Our techs do not do any wallfishing. We have teamed up with HelloTech who can get it done for a price. Please have a look at this article for more information: HelloTech overview

Please let us know if there is anything else we can assist you with.

 

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23 days ago

EG

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106K Messages

23 days ago

No. Their techs do not do any wall fishing. You'll need to hire a local low-voltage electrician or an A/V tech.

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