U

Visitor

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2 Messages

Tuesday, November 29th, 2022 9:02 PM

Quality problems (how do we get xfinity to maintain quality network?)

Just reset router and modem. Modem power levels and SNR are good. vac.visualware.com:

XfinityEricB

Official Employee

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479 Messages

2 months ago

Hello @user_d69288, and thank you for reaching out with your service concern. We are happy to look over the issue with you, and get the service working better for you as much as possible. 

Can you send us a private message with your full name, name of account holder (if different), and service address?

To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

Visitor

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2 Messages

@XfinityEricB​ I've been wasting my time endlessly private messaging incompetent reps who can't even manage to answer a simple question without just regurgitating their irrelevant script. I need a supervisor or someone who has some understanding of the relevant concepts to address this

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