Visitor
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1 Message
Purchased duplicate internet, need to cancel
My roommate and I separately bought identical internet services and I need to cancel mine before I get billed. The chat bot and call bot were unhelpful.
Visitor
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1 Message
My roommate and I separately bought identical internet services and I need to cancel mine before I get billed. The chat bot and call bot were unhelpful.
EG
Expert
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110.8K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityWilliam
Official Employee
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1.3K Messages
1 day ago
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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