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Saturday, September 21st, 2024 3:21 AM

PS5 Disconnects

Hi team, I’m having an issue where my PS5 disconnects with a message that states land cable disconnected. This has been going on for better part of a year and it is very frustrating when playing online to lose connection.

I have Unplugged the Xfinity router, Looked for fixes elsewhere online, and have had no results.

As a former Comcaster I am hopeful that someone in the CTC building has an answer for this dilemma. I appreciate all your help.

Official Employee

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1.5K Messages

1 month ago

 

user_ewu2l9 Thank you so much for reaching out for help with this error about your Land connection being disconnected on your PS5. That would be frustrating for sure as a fellow PS5 gamer I know if that happened while I was playing I would be pretty upset. There could be a few reasons for this to occur most commonly a loose port either the Ethernet port on the PS5 is loose or the port you are connected to at either the modem or router may have some play or wiggle a spacer may be needed. If you have seen that this seems to happen around the same time of day if you are using a router in your connection and the PS5 is connected to that it may have a maintenance schedule set up to restart or perform updates daily which would also cause this. Turning the maintenance schedule off in your router setting or to a different time would fix that one. There may be a setting in the PS5 that is off as well if your WiFi settings/LAN settings are both enabled. Check out some of those options and let me know what you find. 

 

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