Frequent Visitor
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10 Messages
Provisioning versus Reset
Are they the same thing?
When the automated system sends a reset signal. Is it reprovisioning?
Frequent Visitor
•
10 Messages
Are they the same thing?
When the automated system sends a reset signal. Is it reprovisioning?
Accepted Solution
EG
Expert
•
110K Messages
5 years ago
No, it is not. It's just a remote power cycle of your modem operation and reloading of the modem's firmware load. It does not change / correct any of their backhaul database provisioning data.
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Skimmer90
Frequent Visitor
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9 Messages
5 years ago
A Reset or 'Sending of a reset signal' is essentially a remote restart or cycle off then on' sort of like you unplugging then reapplying power.
Provisioning is the reseting of the default configuration for the ISP's service. Typically for cable providers, this includes recording of one's cable modem's MAC or hardware address and copying a json or other configuration file to the cable modem that connects your location to their service.
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drktmplr12
Frequent Visitor
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10 Messages
5 years ago
is there a possibility that re-provisioning a modem could sever a modem with a weak downlink signal? I've been offered to have them re provision, but am afraid it may cause more problems. at least right now im getting packet loss but i am getting by working remotely. i would be in big trouble if they couldn't get me reconnected because i have to work through team viewer.
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