Visitor
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3 Messages
Provisioning signal
After today’s outage, my router won’t work. The error is dhcp not working correctly. I saw past threads saying a provisioning signal sent to the modem fixed the problem. I’ve been trying to get through to a person at Comcast with no luck. I need that signal. See @XfinityChe
hsmith199
Visitor
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10 Messages
3 years ago
Silly question, have you powered down the modem for an extended interval (2ish min)? There are DHCP leases on the Comcast side to your modem. It takes a while for those to release after a cycle. Might be worth a shot if you haven't already done that. At least it is something to do while you wait.
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EG
Expert
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110.2K Messages
3 years ago
@user_8238ab
FWIW, this is a known issue that has been going on for quite some time now. You can do a forum search for "your ISP's DHCP is not functioning properly" for more info. There have been various fixes (and also none) for this but no single universal solution unfortunately...
(edited)
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user_8238ab
Visitor
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3 Messages
3 years ago
I powered both the modem and router off for about an hour. Then I powered up the modem and waited until it connected before powering up the router. Success....but the wifi network isn't visible for some reason. Now I have to figure that out. Thanks!
Using ASUS RT-AC3100 router.
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user_8238ab
Visitor
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3 Messages
3 years ago
Nevermind, my big stupid thumb must have hit the wifi off button in front. LOL!
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