Frequent Visitor
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12 Messages
Provided connection speed. XB7
Question.
I have an XB7 modem router that I have in bridge mode in order to use my Netgear RAX70 tri band router that has better range.
I logged onto to the XB7 10.0.0.1 network and checked the lan port settings under hardware. With bridge mode the first three lan ports are inactive. The fourth 2.5 g lan port is active. It shows a connection speed of 1,000 mbps.
My current plan is supposed to provide me with a connection speed of 1,200 mbps. Is the 1,000 mbps connection speed incorrect? Do I need to contact Comcast to provision my modem for 1,200 mbps?
If so, how do I do that?
My current speed is okay, but if I am paying for 1,200 mbps, I would like to be supplied that amount.
Thanks in advance.
CCTimothyA
Problem Solver
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785 Messages
2 years ago
@Surge2 Thank you for reaching out and bringing this to our attention. I can see how this would be frustrating. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
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Surge2
Frequent Visitor
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12 Messages
2 years ago
I had to take my modem out of bridge mode. Once I did that Comcast was able to confirm I was provisioned 1,200 mbps.
I think my router needs to use ethernet port aggregation in order to obtain multi gig speed. I do not think I can get that to work when in Bridge mode because only one port is active in bridge mode. That is why my connection speed on Lanport 4 shows 1,000 mbps. That is the maximum connection for my personal router when not using aggregation.
I might experiment trying to get it to work with bridge mode disabled, but I am not sure if the XB7 supports aggregation.
However my main question regarding provisioned speed was answered.
Thanks.
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