Promo billing price guarnetee

Hi, I'm hoping someone from the official Xfinity support team can help me get this issue in front of the right person.

When I signed up for 300 Mbps internet in November 2025, my understanding from the conversation with the sales representative was that I was receiving a five-year price guarantee but was NOT entering into a five-year contract and could cancel at any time. I specifically raised the fact that I rent and didn't want to be locked into a five-year commitment. My order confirmation reflects the monthly total I agreed to.

My bill has now increased by $20. Every time I contact customer service or Retention, I'm offered a different promotion for a higher-priced plan rather than anyone addressing what I originally agreed to.

To be clear, I'm not looking for an upgrade or a new promotion at higher rate. I simply want to keep my existing 300 Mbps plan at the rate I understood was guaranteed for five years, with the remaining four years honored.

I'm very frustrated and am now considering canceling and accepting another provider's offer. I would prefer to stay with Xfinity, but I need someone to actually investigate this rather than continue offering me a different plan.

I hope there is a way to get this in front of someone who can help

Thanks