Professional Scammers- Friends don’t let friends get Xfinity

After I had tried for months and months to get my billing issues (I’ve paid more in 6 months than I agreed to pay for a full year) resolved through phone calls ,virtual support, and customer service chat, I finally went into the Xfinity store yesterday.

The representative deeply apologized, said I would’ve refunded, and canceled my contract without repercussion. We specifically set my cancelation date/equipment return date for a week from yesterday, since it’s finals week.

However, today when I woke up my service had been wrongfully and completely turned off and I was still being billed.

I tried reaching out to virtual support and had two people deeply apologize for their error and promise to turn the service on before disconnecting from the chat without doing so.

I called and went though and impossibly long phone tree before (both times) it said to try virtual support and hung up on me.

I am jeopardy of losing my standing as a student if I suddenly lose access to WiFi at my house in middle of finals week. The reason I wanted out of my contract in the first place (aside from the outrageous overbuilding) was that my WiFi was wrongfully shut off IN MIDDLE OF MY MIDTERM EXAM a few weeks ago, even though I’d paid a full week early.