Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
And what are the indicator lights on the modem doing ? Are they lit steadily or are they blinking ?
@user_i4rxd5 Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
EG
Expert
•
119.1K Messages
3 years ago
Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
And what are the indicator lights on the modem doing ? Are they lit steadily or are they blinking ?
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XfinityBrianH
Official Employee
•
2.3K Messages
3 years ago
@user_i4rxd5 Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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EG
Expert
•
119.1K Messages
3 years ago
@user_i4rxd5
Have you had a chance to try that test. Please reply right here in your topic on these public help forums.
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