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problem connecting to my companies cloud drive through RAI Drive was working fine until morning of 12-05-24.
my company's IT person trying to fix the problem on my computer said the problem is coming from my ISP.
When he tested my computer through a 3 different ISPs he couldn't replicate the issue.
He asked me to make sure there are no restrictions on TCP port 5006, and to let them know that the problem started today this morning and asked to see if xfinity can make some changes for me.
XfinityThomasA
Official Employee
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1.9K Messages
8 days ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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107.5K Messages
7 days ago
@user_no9hpz @XfinityThomasA
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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