pro wifi extender connection to phones/computers

Have noticed when phones are connected to Pro WiFi Extender, that connection is not very good for some social media apps like Instagram and FaceBook. It will not load pictures/videos.

When I run troubleshooting on the Xfinity app, it shows that the connection is only good enough to support browsing the web and video chatting.

My laptop says supported activities are "browse the web" and "HD Video".

I have seen suggestions about turning off the phone's WiFi and turning it back on. If I get closer to my Gateway and connect to it, the connection works properly. Also, turning off WiFi and switching to mobile data, the apps work properly.

Says I am using firmware 4.1.0 8.0.0.3.1-20250326045828

I disconnected the Pro WiFi Extender, removed it from the account and reconnected it. Seems like it will work fine for a couple of weeks and have this problem as an extender.

Running the troubleshooter, shows to have a strong connection. Gateway shows 116% plan speed, Extender pod says strong WiFi.

We have new Samsung S25+ phones.

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XfinityJohnG

Official Employee

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1.8K Messages

2 days ago

Thank you for reaching out here @MylesB. If you are still experiencing an issue with the Mobile connection to that extender we would be happy to look further into that from here for you.

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MylesB

New Poster

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4 Messages

Yes, that would be nice.

It's happening to my phone right now which shows to be connected to the WiFi Extender. Seems like the extender it trying to be the primary gateway connecting to devices that are in the same room as my XB7 (Canon WiFi printer). Even the front porch security camera is connected to the extender and that's on the opposite side of the house.

More devices are connected to the extender now than the XB7 which is more centrally located in the house. The extender is in the master bedroom in the window sill to get best cell network signal. I tried clicking to see some comments on a FaceBook page and it just gave a blank screen like it was trying to load. It does this on some Reel videos too.

This doesn't happen if I am connected directly to the XB7 or to cell phone network.

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13 hours ago

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XfinityAmandaB

Official Employee

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2.3K Messages

MylesB If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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13 hours ago

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Your Home Network

MylesB

pro wifi extender connection to phones/computers

XfinityJohnG

MylesB

XfinityAmandaB

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