New Poster
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2 Messages
Printer won't connect, MAC filtering
My new computer cannot find my wireless HP printer. It says If MAC addess filtering is enabled and you would like to keep it enabled, you must add the MAC address of your printer to the list of permitted devices for your wireless router before continuing. I 've read the answers to MAC filtering and I have no clue what to do. I have the Hardware Address (MAC). I'm an old lady so any help will be appreciated. Thank you, Cheryl
CCAbbie
Problem Solver
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1.4K Messages
4 years ago
@claudenb1 Hello and thank you for taking the time to reach out to us here on Xfinity Community forums. I can see what we can do to help. Did you have issues with other devices or computers finding the printer previously?
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