claudenb1's profile

New Poster

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2 Messages

Tue, Sep 21, 2021 2:14 AM

Printer won't connect, MAC filtering

My new computer cannot find my wireless HP printer.  It says If MAC addess filtering is enabled and you would like to keep it enabled, you must add the MAC address of your printer to the list of permitted devices for your wireless router before continuing.  I 've read the answers to MAC filtering and I have no clue what to do.  I have the Hardware Address (MAC).  I'm an old lady so any help will be appreciated.  Thank you, Cheryl

XfinityAbbie

Official Employee

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660 Messages

2 m ago

@claudenb1 Hello and thank you for taking the time to reach out to us here on Xfinity Community forums. I can see what we can do to help. Did you have issues with other devices or computers finding the printer previously? 

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