sal_men's profile

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1 Message

Fri, Oct 23, 2020 11:00 AM

Printer offline

We changed our internet service from comcast to xfinity. I have not been able to get the printer online for use from any computer in the house.

 on set up of the computer it says its on line but the computers say its offline . What do I need to do to fix this.

 

Responses

BruceW

Gold Problem Solver

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22.6K Messages

9 m ago

A search for the printer's brand and model number like https://www.google.com/search?q=hp+printer+network+setup should find pages that help. If you can't get it working please post the printer model number and how it is connected (Ethernet? Wifi? USB? ???).

 

Ex: https://support.hp.com/us-en/document/c05987925, "HP Printers - No Connection after Router or Wi-Fi Settings Change".

 

New Poster

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1 Message

9 m ago

I’m having same problem, canon 452, hp envy 7100. Resetting wireless settings only works for a day.

New Poster

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1 Message

7 m ago

I and many other people are having the same problem. It's in the Comcast router. I purchased a TP link C7 wireless router, connected my two printers wirelessly to the new router and haven't had a problem since. I don't know if there's anything that can be done other than fixing the bugs in the Comcast routers, which Comcast can't seem to do. No clue why this is so hard to fix.

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