Skip to main content

    Support

    Offers

U
user_sqz407
1st Topic

3 Messages

Monday, January 27th, 2025 12:10 AM

printer issue

I have a brother printer and an ethernet connection. It was working but stopped when comcast did work here.

Question

 • 

Updated 

3 months ago

40

3

0

XfinityRichard

Official Employee

 • 

1.8K Messages

3 months ago

Hi there, @user_sqz407 I'm so sorry to hear that your printer and ethernet connection is not working after the work was completed. Since it's been a few days since you last posted, are you still experiencing connectivity issues? If so please reach back out so we can look further into the connectivity issues you are experiencing.-Richard

2

0

user_sqz407

3 Messages

Hi Richard,

Thanks for reaching out. it's still not working

Like

Reply

3 months ago

0

XfinityGabriel

Official Employee

 • 

2.2K Messages

 

user_sqz407, Oh no. I can understand the importance of having your printer working. I am so sorry to learn about this experience. Are you noticing any other internet issues in addition to the printer?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

EG

Expert

 • 

109.9K Messages

3 months ago

@user_sqz407 

Have you tried power cycling / rebooting the modem/router ?

1

0

user_sqz407

3 Messages

thanks for your reply. comcast came three times.  After the second time the printer stopped I rebooted the modem.  Is that power cycling? It worked then but after the third time it didn't.

Like

Reply

3 months ago

0

EG

Expert

 • 

109.9K Messages

3 months ago

@user_sqz407 

Can you try forgetting / removing / uninstalling the printer in the computer's "devices and printers" settings and then re-installing it with the CD or installation software download from the manufacturer's website.

(edited)

0

0

forum icon

New to the Community?

Start Here