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DCBuckeye
1st Topic

Visitor

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2 Messages

Thursday, May 6th, 2021 1:46 PM

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Printer IP address

Xfinity has assigned my printer an IP address that starts with 10.0.  Unfortunately my company VPN will not work with that. So to print, I have to disconnect my VPN.  Can Xfinity change the IP to something that doesn’t start with 10?

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4 years ago

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XfinityJamesC

Official Employee

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2.2K Messages

4 years ago

Greetings, @DCBuckeye! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your printer, but you have definitely come to the right place for assistance. Are you using a managed router?

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DCBuckeye

Visitor

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2 Messages

@ComcastJamesH I am using xfinity router 

4 years ago

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XfinityJamesC

Official Employee

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2.2K Messages

Thank you for clarifying! I have only ever seen device IP Addresses in the 10.0.x.x format. If you are using a VPN, then you may need to set up your printer on a dedicated port that can be accessed from outside your network. Have you tried setting it up that way, or does your VPN have stricter requirements for networked printers?

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4 years ago

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