chris515's profile

Regular Visitor

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8 Messages

Sunday, March 8th, 2026 5:12 PM

Printer Help for now

my hp2800e printer stopped connecting to wifi about 2 weeks ago.  Is there a link that will explain how to split it from 5g to 2.4?  I tried but I am 73 and I need explicit instructions.  I can't use the app because I have the iPhone 8 and  it will not upgrade.  I tried calling numerous times for help.  some of the online instructions are for windows; I have a Mac so it's confusing and I need my printer to work asap.  Never had this issue until after the internet went down recently and I was notified it was for upgrading.  That took out my security system; my furnace, my ring, and was told I could not get a refund.  Since that date, my printer will not get a signal.  HELP!

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Expert

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116.5K Messages

1 day ago

Regular Visitor

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8 Messages

will try the link and will reply back if it works; thank you!

Regular Visitor

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the link states this "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity app."

I had and used the app for a long time but it will no longer update to my iPhone 8. 

Expert

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116.5K Messages

1 day ago

Ok, You can try using an Android VM (Virtual Machine) app on your PC like a MuMu player and do it from there. 

Regular Visitor

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does not make sense that I have to add strange unfamiliar apps to my computer.  This is even more confusing to me.  Thanks tor trying.  I will call tomorrow.  

Expert

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116.5K Messages

19 hours ago

No. It doesn't make sense. But it's a work-around that I found. Everyone that I have recommended it to has had success. Totally up to you to try it... Calling won't help... Do you prefer to bang your head against a wall to try to change a multi-billion dollar corporation ?

(edited)

Expert

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116.5K Messages

4 hours ago

No worries and no apologies necessary ! Best of luck to you with your learning and with your choices !

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