Price negotiated on phone not honored

Cc: FCC

Twice I have called Xfinity to discuss the discount on my account and twice I have been promised a discount equivalent to the previous promotional price - neither of the promised prices have been reflected in my bill. 

transcript of call

Participant

Hello, sir. Thank you for patiently waiting. Sorry, hold, Arman. Hello, sir.

You

Hello?

Participant

Are you, yeah, are you still there? Okay, okay, sir, um, we will able to uh, process your concern right now to get the $75 spare month. Okay Stay on the line. Thank

You

What,

Participant

you.

You

what, what, what? Did you just say 75?

Participant

It's $25 sir.

You

Per month. Is that the discount or the total price?

Participant

Yes, correct. That's our double price, sir.

You

That's what?

Participant

The total price of your service, sir. $25

You

Per

Participant

okay?

You

month.

Participant

Yes, correct, per

You

Okay,

Participant

month.

You

and what is the speed?

Participant

All right, it's um 300 megabytes per 2nd sir. Okay, one moment, sir. Thank you. Item, thank you. Bye. Sir, thank you for patiently waiting and sorry for the long hold. Uh, the successful process. You concerned to lower down your bill, okay? And um, the next balance cycle. It would be for, um, May 23 to June 22. okay?

You

No,

Participant

And

You

no,

Participant

uh

You

no,

Participant

your

You

no,

Participant

next

You

no.

Participant

month's deal will

You

No,

Participant

reflect it.

You

I want it applying to this month, Bill, as well.

Participant

Sir, I already applied that ones are right now. and this refer will reflect on the next month's bill.

You

Okay, so I, how much do I pay this month?

Participant

$25, sir, $25.

You

Okay, can you send me a new bill then for this month?

Participant

Sir, um, your new bill will uh, will issue before the end of billing cycle, sir. Okay?

You

But you need to send me a new bill for this month because the price has changed.

Participant

Sir, um, this $25 will never reflect today. But the next month, Bill, sir. No worries. uh we successfully process the $25 uh $25 bill, sir.

You

So can you send me confirmation to my email and send me a

Participant

Sir,

You

new bill,

Participant

yes

You

please?

Participant

sir. Yes, sir. I will able to send you through your

You

Yeah,

Participant

email, sir, okay?

You

send me a new bill and send me confirmation.

Participant

Yes, sir, I will receive this one after this call, um, the, and you will receive the, the confirmation for, through your email or phone number,

You

And.

Participant

okay? And I just wanted to confirm your phone number is REDACTED

You

Yeah.

Participant

Okay? And your phone number, it's REDACTED

You

It is. Now, send me a new bill.

Participant

Okay, thank you so much. Yes, sir, you will receive this one after this call, sir. Okay?

You

New bill. Okay, with the new prize. Thank you.

Participant

Okay, sir, um as I, okay, sir. Um, I just wanted to, um, reminding you that here, Xfinity, we have your 5 year snow contract, unlimited data and free equipment, at the same time, um, I will able to give you a Xfinity mobile line. This is for free for one year, unlimited date, uh, an limited call and unlimited text. Right. Before we end this call. I just want to. I just wanted to quick recap your calling in regards with your uh bill that you want to uh lower this one and we successfully process and apply the promotions. Okay? Thank you so much for your time. This is Neil from XMenity. Bye for now, and have a great day. Bye bye. Thank you so much, sir for your time. Adam.

You

Bye bye, Neil.

Participant

Bye bye.