Visitor
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1 Message
Prepaid Mastercard Promotion concern.
I was given this ticket number to track the request for the $200 prepaid Mastercard promotion a few months ago. Haven’t heard a thing in two months - and this ticket is not showing up on my Xfinity app. How do I find out the status of this ticket?
EG
Expert
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122.3K Messages
23 minutes ago
The concern is not "Home Networking" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBrianH
Official Employee
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2.6K Messages
9 minutes ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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