Visitor
•
2 Messages
Power Outage Question
I recently placed a UPS power supply with my modem plugged in. We had a power outage a few weeks ago. The ups works fine but all I had was a blinking orange light on my modem. We had another "local" outage the other day that lasted 6 hours. The modem went to blinking orange light ( a sure sign it had power ), but alas, no Internet. I'm confused. These were not major power outages and I still had no internet even though the modem was powered. What am I missing?.
XfinityDilary
Official Employee
•
2.1K Messages
2 years ago
Hey, @user_1bad43. Thanks for posting on our community forums. I'm sorry to hear about the disconnection. Are you currently experiencing a disconnection? Did you try rebooting the modem manually or through the app?
0
0
user_2cef58
Visitor
•
7 Messages
2 years ago
I had a similar issue when I added a UPS. I had totally forgotten about the Commscope Amplifies Xfinity installed in the basement - it's powered too. I originally connected the incoming line to the cable modem line with a barrel connector which allowed the modem to connect. Eventually I added a small UPS in the basement too. Everything works fine now during power outages that don't last longer than the UPS batteries.
2