Regular Visitor
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4 Messages
Power outage and now poor internet strength on all devices.
Had a brief power outage. After the power came back internet connection has been slow. I have trouble or unable to connect to my zoom meeting calls on my phone. Streaming on the tv is slow. etc. I have reset the gateway via the app several times. I have even unplugged the gateway. It's been over a week. When I check the status on the app it says I'm getting full speeds to the house.
Accepted Solution
tarcisioreynes
Regular Visitor
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4 Messages
4 years ago
So I just went ahead and change my gateway. Everything is working fine now. Thanks
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EG
Expert
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108.7K Messages
4 years ago
For a test, does a computer / device hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.
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tarcisioreynes
Regular Visitor
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4 Messages
4 years ago
Connected to my Samsung tv via ethernet. Was spotty at first. Now seems to be working with streaming apps.
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tarcisioreynes
Regular Visitor
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4 Messages
4 years ago
The service even on ethernet is kind of spotty. Should I just replace the gateway?
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EG
Expert
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108.7K Messages
4 years ago
What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
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EG
Expert
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108.7K Messages
4 years ago
Happy surfing ! Topic closed.
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