Miguel56's profile
Miguel56
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Conversationalist

Frequent Visitor

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8 Messages

Thu, Oct 7, 2021 3:43 AM

Power Levels

Hey can some 1 help me are these power levels good I think they are way out of spec

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1 m ago

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EG

Expert

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90.6K Messages

2 m ago

They are fine. Are you having problems ?

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XfinityAldrik

Official Employee

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298 Messages

2 m ago

Hello @Miguel56, thank you for taking the time to reach out to us on our community forums. Those upstream power levels appear to be within their recommended specs. Typically the upstream power level will lie within the range +25 to +54 dBmV. Are you currently having internet issues?

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Miguel56

Frequent Visitor

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8 Messages

@XfinityAldrik yes I’m having a huge issue with gaming I’m on enternet but it seem like the packets are not making it to the servers and this is every game not just 1 

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2 m ago

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XfinityGabriel

Official Employee

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417 Messages

Hi, @Miguel56! Thanks for patiently waiting for a response and for providing these details. I would like to do some additional troubleshooting steps on my end that may leave you with an internet service interruption for about 3 to 5 minutes. Would this be ok with you? If so, would you mind sending us a direct message with your first/last name and full address so I can ensure I am working on the correct account? You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 m ago

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