Hello,
I have been getting more and more frequent modem/router reboots due to what I believe have been the power levels.
Modem/router -- Netgear C7000v2 24x8, using Arris BDA power amplifier with Active Return
I purchased the amplifier because I believed the upstream power levels were too high at 50dB originally (4 channels locked, 4 channels unlocked; sometimes only 3 locked 5 unlocked)
The router reboots still happen a little less frequently than before, but nonetheless I have to believe this is now due to my downstream power levels being all over the place right?
The closer to 0dB the better was my impression, and either positive or negative the power levels are as far away from 0dB as they can be
Please correct me at any point, help me so I don't have to call the Xfinity people to my home :(
Let me know if any other info is needed. Thank you!
| Downstream Bonded Channels |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
Uncorrectables |
| 1 |
Locked |
QAM256 |
28 |
591000000 Hz |
15.6 dBmV |
39.8 dB |
28183 |
17185 |
| 2 |
Locked |
QAM256 |
21 |
549000000 Hz |
15.9 dBmV |
40.3 dB |
26169 |
29908 |
| 3 |
Locked |
QAM256 |
22 |
555000000 Hz |
15.9 dBmV |
40.4 dB |
27417 |
26163 |
| 4 |
Locked |
QAM256 |
23 |
561000000 Hz |
16 dBmV |
39.6 dB |
26812 |
26554 |
| 5 |
Locked |
QAM256 |
24 |
567000000 Hz |
15.8 dBmV |
40.5 dB |
26783 |
25924 |
| 6 |
Locked |
QAM256 |
25 |
573000000 Hz |
15.6 dBmV |
40.2 dB |
26592 |
25844 |
| 7 |
Locked |
QAM256 |
26 |
579000000 Hz |
15.2 dBmV |
39.9 dB |
26040 |
25851 |
| 8 |
Locked |
QAM256 |
27 |
585000000 Hz |
15.5 dBmV |
39.9 dB |
27666 |
20577 |
| 9 |
Locked |
QAM256 |
29 |
597000000 Hz |
15.5 dBmV |
39.7 dB |
27736 |
18870 |
| 10 |
Locked |
QAM256 |
30 |
603000000 Hz |
15.2 dBmV |
39.5 dB |
28172 |
19990 |
| 11 |
Locked |
QAM256 |
31 |
609000000 Hz |
14.8 dBmV |
39.4 dB |
27479 |
21771 |
| 12 |
Locked |
QAM256 |
32 |
615000000 Hz |
14.4 dBmV |
39.3 dB |
27664 |
22474 |
| 13 |
Locked |
QAM256 |
33 |
621000000 Hz |
13.9 dBmV |
39.2 dB |
32162 |
44148 |
| 14 |
Locked |
QAM256 |
34 |
627000000 Hz |
14.1 dBmV |
39.4 dB |
33408 |
46282 |
| 15 |
Locked |
QAM256 |
35 |
633000000 Hz |
13.6 dBmV |
39.3 dB |
30153 |
31064 |
| 16 |
Locked |
QAM256 |
36 |
639000000 Hz |
13.4 dBmV |
38.5 dB |
25583 |
23488 |
| 17 |
Locked |
QAM256 |
37 |
645000000 Hz |
-19.6 dBmV |
37.8 dB |
0 |
0 |
| 18 |
Locked |
QAM256 |
38 |
651000000 Hz |
-19.5 dBmV |
37.8 dB |
0 |
0 |
| 19 |
Locked |
QAM256 |
39 |
657000000 Hz |
-19.9 dBmV |
37.5 dB |
0 |
0 |
| 20 |
Locked |
QAM256 |
40 |
663000000 Hz |
-19.8 dBmV |
37.2 dB |
0 |
0 |
| 21 |
Locked |
QAM256 |
41 |
669000000 Hz |
-20.1 dBmV |
36.8 dB |
0 |
0 |
| 22 |
Locked |
QAM256 |
42 |
675000000 Hz |
-20.3 dBmV |
36.2 dB |
0 |
0 |
| 23 |
Locked |
QAM256 |
43 |
681000000 Hz |
-20.6 dBmV |
36.2 dB |
0 |
0 |
| 24 |
Locked |
QAM256 |
44 |
687000000 Hz |
-20.7 dBmV |
35.9 dB |
11 |
0 |
|
|
|
| Upstream Bonded Channels |
| Channel |
Lock Status |
US Channel Type |
Channel ID |
Symbol Rate |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
4 |
5120 Ksym/sec |
35600000 Hz |
38.5 dBmV |
| 2 |
Locked |
ATDMA |
2 |
5120 Ksym/sec |
22800000 Hz |
38.4 dBmV |
| 3 |
Locked |
ATDMA |
3 |
5120 Ksym/sec |
29200000 Hz |
38.1 dBmV |
| 4 |
Locked |
ATDMA |
1 |
5120 Ksym/sec |
16400000 Hz |
38.6 dBmV |
| 5 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
|
XfinityVictor
Official Employee
•
1.4K Messages
2 years ago
@Antoniolli Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service. To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?
4
0
EG
Expert
•
111.1K Messages
2 years ago
@Antoniolli
FWIW. You could try using a return path only drop amplifier such as one of these;
https://www.amazon.com/Antronix-RRA1-10-Coaxial-Return-Amplifier/dp/B00ZONO3MO
It won't amplify the forward path / downstream. But amps should be used only as a last resort (band-aid) fix as sometimes they can actually make things worse (garbage in equals even more garbage out). The goal is to reduce the amount of overall line attenuation in more conventional ways. It's usually best to get a tech out to investigate and determine what is needed to properly balance the line. Good luck !
0
0