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user_ntb68a
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Saturday, February 8th, 2025 7:49 AM

Posting an issue

I had a house fire and the contents was a total loss. There is no modem to send back. I need a replacement sent to me. 

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1 month ago

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user_ntb68a

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1 month ago

I was able to get a replacement at the local Store 

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XfinityJamesC

Official Employee

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Greetings, @user_ntb68a! Thank you for taking a moment out of your busy day to leave a post on our community forum. I'm so sorry to hear about your loss. I know from personal experience how devastating something like that can be. I'm happy to hear our Xfinity Store associates were able to get you a replacement modem, but please let us know if there was anything more we can do for you. Our amazing community is always ready to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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EG

Expert

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109.1K Messages

1 month ago

Concern moved here to the Customer Service help section.

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