1 Message
Ports Still Closed (xFi Gateway)
I forwarded multiple ports and added exceptions for them in my firewall, but the ports remain closed. Additionally, UPnP does not work either. I hard reset, factory reset, and disabled advanced security, still no luck.
I chatted with a rep who said the port forwarding option would be fixed (I couldn't even access it) within 24 hours and that I would be texted, I received no fix or message. I have the ticket #. It's been like 72 hours now but I had managed to find a workaround to get to the setting. I really need this fixed and the rep was the opposite of helpful.
user_197bf9
8 Messages
2 years ago
I've had a similar issue. The timeframes they give you are pointless and so are the ticket numbers.
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XfinityAlyssaA
Official Employee
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1.9K Messages
2 years ago
Good evening @JetyWawoo, we're sorry to hear about your porting issues and understand your frustrations. We'd be happy to look further into your concerns and get your ticket pulled up for any updates. To better assist, can you please send us a direct message with your first and last name as well as your service address? To send a "Direct Message" ("Private") message:
- Click "Sign In" if necessary
- Click the "Direct Message chat" icon
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
- Type your message in the text area near the bottom of the window
- Press Enter to send it
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EG
Expert
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110.6K Messages
2 years ago
@JetyWawoo @XfinityAlyssaA
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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