Port forwarding rule is not showing

My husband created a port forward on his PC when port forwarding was still done on the Xfinity Gateway (we now have an Xfi Gateway), but it is no longer appearing in the app. I just tried to create the port forward using my PC, and I got an error that the port is already assigned to my husband's PC, and to remove the rule or delete the port forward to his PC in order to proceed, but it's not displaying in the list of port forwards to delete or remove. We've rebooted our gateway, both of our PCs are connected to the home network, the gateway is not in Bridge Mode, and none of this has resulted in the existing port forwarding rule displaying under Network > Advanced Options > Port Forwarding. Any help is greatly appreciated!

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XfinityChelseaB

Official Employee

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2.3K Messages

2 months ago

Hello @QueenBooCakes, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Can you make sure that you are following the steps for Set up port forwarding using the Xfinity app, and to troubleshoot Xfinity port forwarding, use the Xfinity app to delete existing rules, restart your modem, and re-add the rule, ensuring the target device uses DHCP (not a static IP) and connects via IPv4. If issues persist, disable Xfinity's "Advanced Security" in the app, as it often blocks forwarded ports.

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EG

Expert

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117.2K Messages

2 months ago

@QueenBooCakes @XfinityKassie

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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user_4gwzgf

Visitor

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2 Messages

Same issues have been happening for YEARS at this point, I doubt they want to allow everyone to have it working, because that probably costs them more money. I can access mine and delete and add the ports all I want, but it doesn't actually open the ports.

(edited)

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1 month ago

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XfinityOrlandoM

Official Employee

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3.2K Messages

@user_4gwzgf

Thanks for reaching out to us we do apologize for any inconvenience you're having.

I show we already have you in the direct messaging platform and I have sent you a message with some steps to take , if those steps don't work feel free to reach back out to me on that chat and provide me with your name and complete address and we can look deeper into this issue for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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QueenBooCakes

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5 Messages

@EG Unfortunately I never got a resolution to this. I was told a ticket had been placed and was given the ticket number, and that the advanced support team would be getting back to me on my issue but they were already gone for the day on Jan. 31. I never heard from anyone regarding the ticket after that day and ended up buying my own Xfinity-compatible gateway because we were getting nowhere with support. I was immediately able to port forward without issue after that.

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2 hours ago

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EG

Expert

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117.2K Messages

1 month ago

@user_4gwzgf @XfinityOrlandoM

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478

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QueenBooCakes

Port forwarding rule is not showing

XfinityChelseaB

EG

user_4gwzgf

XfinityOrlandoM

QueenBooCakes

EG

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