Visitor
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2 Messages
Port Forwarding on xFi app not applying properly
I recently had a tech correct a provisioning error with your modem and now the port forwarding is not applying. I have already read through several threads here and have disabled advanced security. When I try to delete the forwarding in the app, it will. Not. Delete. Getting in contact with someone over the phone is impossible as the automated service wants to have me reset my modem to talk to anyone. My network security is my business, not something for you to take care of for me, and I would like to opt out of this automated control. Let me manage my service that I am paying for.
Accepted Solution
tspepsirain
Visitor
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2 Messages
2 years ago
There is something wrong with how the firmware saves settings it looks like. In order for it to take, I edited the port to the wrong information and saved it. Then went back and changed it to the correct information and saved it. Once I did that, it started working.
If it wasn't for the fact that the modem "rent" WITH unlimited data is "free" on the deal I have right now, I'd be using my own. Pay $15 a month for a modem after a year for no data cap (Which is a dumb archaic way of doing business) or use my own stuff and pay $25 a month to have no cap. Once this deal is over I'm taking it back. Network management through A VERY UNSECURE PHONE is asking for trouble. Hell no.
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flatlander3
Problem Solver
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1.5K Messages
2 years ago
That's just going to be how their gear works from now on. It's centrally managed, with a database, from an app that gets wrapped around the axle. That's just what you are renting for $14/month.
From a security standpoint, control of critical infrastructure using the least secure device you own -- a phone -- is a horrid idea in the first place. If you aren't concerned about it, that's fine. If you are, then you want something else that is ONLY locally managed. There are secure ways to connect to your network if you need to manage it remotely.
So that's either their gear in Bridge Mode, if it "stays" in bridge mode on a firmware crash, or you can manage your gear with a 3rd party gateway, or a plain cable modem + Ethernet router, or a plain modem with a firewall/router box you either buy or make yourself. Then you control the network entirely.
https://www.xfinity.com/support/articles/list-of-approved-cable-modems
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