Port Forwarding Not Working STILL

Up until recently, the Port Forwarding option has entirely not worked on both the website and the Xfinity App, saying "An error has occurred" and making the option entirely inaccessible. I checked yesterday(August 1st, 2022), and it seemed that that issue was fixed(after months of it being inaccessible), but as I went to attempt to open a port forwarding system that I need for multiple games that I play, it STILL throws up an error after attempting to set up the necessary port forwarding. It's been almost six months of Port Forwarding being an issue with your service, at this point I believe everyone using your service deserves a refund due to the amount of time said service hasn't been fully accessible.