Port Forwarding not opening ports after being properly assigned

I just got the new xfinity wifi 6 router and having issues with the assigned forwarded ports being open.

I have read the port forwarding info and called tech support 3 times only to get the same generic help/ information.

Going thru the APP or the myxfi shows that the ports are created and open. But, when using a port checker tool they are closed.

I followed all the steps, deleted/ reapplied ports, rebooted router, turned off advanced protection, and  tried all scenarios they suggested and still nothing worked to open ports.  They said they would elevate a ticket on my behalf, but no one has called back to help me and it has been several days.  I had a Xfinity technician at the house for something tv related and asked him if he could help with the router issue.  He tried all sorts of different settings and couldn't get it to work either.   He suggested just bridging the NEW wifi 6 box and use my own router!  (Uhm that seems ridiculous when my older grey xfinity box worked just fine with the settings)  In viewing this forum I see numerous people having similar issues as myself and not sure if there is a resolution or if Xfinity is not able to fix as seemingly simple issue.

I need two ports open 8022 & 2022.

Can someone from Xfinity support help me?