Visitor
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6 Messages
Port Forwarding - Devices not showing up
This has been discussed before in this forum - and there were claims that it was fixed - but it's happening to me, too.
I want to set up a port forwarding rule to a machine on my internal network. It is a hard-wired machine with a statically assigned address (non DHCP). But this machine does NOT show up as a device in my XFI device list, therefore, I cannot add a port forwarding rule to it.
I have several devices just like it - configured the same way - and sometimes they show up in the software, and sometimes they don't. Right now the device in question is on the network and activley talking to the outside (i.e. through the router) - so it is blearingly obvious that the router can physically communicate with the device. It IS an IPv4 device.
This is not a "question" on my side - THIS IS A BUG IN YOUR SOFTWARE.
And yes, I have tried rebooting my router. But I CANNOT just reboot my router every time I hit a problem like this!!
1. Is there any known work around for this problem?
2. Is there an open report that this is an outstanding bug that effects multiple people?
3. Ant DECENT port forwarding software would let the user just MANUALLY specify an IP address (not requiring it to show up on the routers list of devices) - it would also let you specify different source and destination ports, while I'm at it.
SO - any help???
CCStephanieK
Problem Solver
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909 Messages
2 years ago
Hello, and thank you for reaching out about your device not showing up to be able to set up a port forwarding rule. I would like to get a ticket opened as you've performed the recommended troubleshooting steps (we truly appreciate how proactive you've been while trying to get this resolved). Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.
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wcs39204
Visitor
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1 Message
2 years ago
Did you find any solutions for this issue? I'm currently battling with it myself. All wireless items show up, not a SINGLE hard wired device is in the list.
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User_5438BG
Visitor
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6 Messages
2 years ago
REOPENING THIS - BECAUSE IT CHRONICALLY HAPPENS FOR ME AND MANY OTHER USER IS IS NEVER ADDRESSED!!!!!!!!
I go into "Port Forwarding" to add a forwarding rule - and the device I need to add does NOT show up in the list. Despite the fact that it is on and connected, and I'm actively using it - and it has been on for months. This is a BUG. It needs to be FIXED. It happens will ALL KINDS of devices, from laptops, desktops, Raspberry Pis, Virtual Machines, Linux, Windows - it doesn't matter.
FURTHERMORE - It shouldn't even REQUIRE me to select the device - i.e. I SHOULD be able to just specify an IP address in the XFI app and have it work - independent of of the device is up or down or whatever.
And before you ask - YES, I'VE RESTARTED THE [Edited: "Language"] MODEM!!
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flatlander3
Problem Solver
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1.5K Messages
2 years ago
You aren't going to get any resolution on this. It's the 3rd generation of hardware controlled with a phone app -- the least secure device you own. I'd call not being able to change a setting, and especially a critical one a sev 1 non-functional bug, and wouldn't have released it from QA on gen 1. It also points to a larger infrastructure issue that was never addressed.
So in the end, I don't think Xfinity wants to be in the DOCSIS hardware game, and cares very little about it, especially if they make more money with engagement and upselling services, while also avoiding legal issues with a bait and switch by swapping out hardware. Perhaps it's a better business case, I don't particularly care for it. One thing they can't or won't do is fix it. Pages of this problem.
Buy one you can configure WITHOUT a phone app. Local control only. Then you'll be able to backup settings/restore them. And more importantly, change them anytime you want. Be done with it.
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