Regular Visitor
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5 Messages
port forwarding confused - brand new xp7 xfi unit
replaced my xp7 comcast router and setup was going well (changed SSID, strong passwords for 2.5 and 5GHz bands and for the admin pword at 10.0.0.1... until i noticed an unknown MAC address / IP.
then as i checked port forwarding (that I didn't setup it shows this)
1. Does this mean port forwarding is setup? It won't let me delete anything.
2. How can I delete or remove that MAC address which is on 10.0.0.69?
3. Does this have anything to do with the public wifi being available even though I cut it off? It takes up to 24 hours to disappear.
Thanks.
XfinityChristy
Official Employee
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1.5K Messages
8 months ago
@sdagency Thank you for reaching out via our Xfinity Forum Community. I would be happy to review your account and how your Wi-Fi is set up with you. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
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