Visitor
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3 Messages
Port forwarded through app but port remains blocked.
There is no indication that there was any sort of failure and went through all the troubleshooting methods suggested through other posts. But nothing. The port forwarding on the app as broken as it is has worked in the past but I deleted the port a few months ago and need one again. It keeps ports closed on any system I try.
XfinityEricB
Official Employee
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2.1K Messages
1 year ago
Hello @Narax, and thank you for reaching out with your concern about port forwarding not working. I would be happy to help in any way I can.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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110.1K Messages
1 year ago
@Narax @XfinityEricB
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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Narax
Visitor
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3 Messages
1 year ago
A month later and I have come back with a solution. The solution is that there is no solution. Get a new router, get a new internet provider, hope it addresses itself or forget about it. If you are stuck in this same situation those are your 4 options.
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