Port Forward

I have a backup batter at home that is connected to my wifi. It requires that certain ports be open for its application, so that the manufacturer tech support team can remotely access the batter controls. The ports are 232, 1196, 222. I used Port Forward to give the app access to those ports. But the support team is still not able to access the app. It seems that the xfinity model is blocking access. I made sure that Advanced Security is turned off, but that still has not solved the problem.

And I just can't get a live Xfinity person on the line to help me.

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XfinityNatalie

Official Employee

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463 Messages

23 days ago

Hey there, user_ab3v36! We appreciate you knocking on our XFINITY Community door regarding the Port Forwarding issue you recently experienced. We will be more than happy to look further into this matter for you! What is the make/model of your backup battery at home?

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user_ab3v36

Visitor

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2 Messages

The battery is Sonnen ECOLX 12kWh, 3.1

https://www.synsolar.com/pdf/3%20Sonnen%20eco%203.1%20Tech%20sheet.pdf

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23 days ago

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XfinityShawn

Official Employee

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2K Messages

user_ab3v36 We can further assist you on our end. Our troubleshooting with Port Forwarding is very limited.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.

Click "Sign In" if necessary

Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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23 days ago

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user_92es53

Visitor

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3 Messages

23 days ago

Xfinity has gotten so lazy that they try to take out the humanity in their service and rely on AI to resolve the issue.

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user_ab3v36

Port Forward

XfinityNatalie

user_ab3v36

XfinityShawn

user_92es53

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