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user_y0wrgn
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Saturday, December 30th, 2023 1:18 AM

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Port Forward Doesn't Work

I have been having port forwarding issues from day one and went through 2 gateways because the rep told me it was them that the issue lay.  I already know how to port forward and have read the guides.

https://www.xfinity.com/support/articles/list-of-blocked-ports

https://www.xfinity.com/support/articles/port-forwarding-xfinity-wireless-gateway

I have contacted support and they opened an auto-closed ticket and sent what I already know and have done above. I can't figure out why I can't get help on this from someone in support that the Xfinity system is having the issue. I have tried many things to remove the ports, add them back, and many other things.

Question

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Updated 

1 year ago

99

1

0

XfinityAmandaB

Official Employee

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2.1K Messages

1 year ago

@user_y0wrgn Thank you so much for your post for help with your port forwarding not working. We are happy to help! Are you using the Xfinity app to set up your port options? When setting the port options you are looking for are you getting any error messages or codes? Once we have a little more information we can better assist. 

5

0

user_y0wrgn

5 Messages

@XfinityAmandaB​  I'm using the Xfinity app already, I have been through 2 Gateways and have opened up 4 tickets with support but all of them already closed each time without fixing the issues. Ticket Open [Edit: Personal Information]. While putting the ports in it doesn't open them up at all. I have already deleted, replaced, and turned off advanced security. It doesn't open up the range of ports that have been enter. There are no errors, I can test the ports and see that they are not open.

(edited)

1 year ago

0

XfinityAmandaB

Official Employee

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2.1K Messages

@user_y0wrgn Thank you so much for confirming those details for more. Are you by chance using a stand-alone router connected to your Gateway? If so have you set up the same porting rules for the router as well? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_y0wrgn

5 Messages

@XfinityAmandaB​ Nope, I'm directly connected to Xfinity's gateway with all my devices, there is no middle device or router. Even a new ticket was made again as someone kept closing them. [Edit: personal information]

(edited)

1 year ago

0

XfinityEmilyB

Official Employee

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2K Messages

I'd like to take a closer look at the ticket and monitor it for progress, @user_y0wrgn! Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_y0wrgn

5 Messages

@XfinityEmilyB​ Alright, I just message you as advised.

1 year ago

0

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