Visitor
•
2 Messages
Poprt Forwarding
I need to forward two ports for my security cameras (Amcrest). Seems the only way to do this is via the Xfininty app. It fails reporting "We're having some trouble". Try again later. Really? That is not very helpful. Is there another way to setup port forwarding? Is there anything I could be doing wrong preventing this from working?
CCKimberly1
Official Employee
•
842 Messages
2 years ago
Thank you for reaching out to our Xfinity Forums platform @jbellarmada.
I have found some troubleshooting tips...
Troubleshooting Tips:
Please verify that the device is connected to your Wi-Fi network and powered on.
If the device is connected and turned on, please close the Xfinity app and relaunch it to see if the dropdown list refreshes.
Please confirm that you did not set a static IP for the device using the Gateway Admin page (10.0.0.1). If you did, the static IP should be removed, the Xfinity app will use the IP address from DHCP to set a static MAC bind and establish the port forward rule.
Check Device Details and confirm that the device is using an IPv4 address to connect to the network and not an IPv6 address. The Xfinity app can only support port forwards for devices using IPv4 addresses.
If the device is dual stack, you should check with the device manufacture on how to disable the IPv6 or set the IPv4 as “Preferred."
If you have an Xfinity Gateway and not an xFi Gateway, you can continue to set up and adjust Port Forwarding settings through the Gateway's Admin Tool (http://10.0.0.1).
0
0
jbellarmada
Visitor
•
2 Messages
2 years ago
Thank you. After a time it finally accepted my port forward and all working. Not sure why it failed as it did for so long and then just worked
1
0