Visitor
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1 Message
pop up ads taking over screen
These pop ups suddenly began taking over screen. The first one is "dear xifinity customer..." Attemting to back out of it goes to a repeating cycle of screens .....
I cannot find anything about this on any other forum. I have not added any software nor visit suspicious sites. This is fairly new thing happening. I would like to know if anyone has any answers.
BruceW
Gold Problem Solver
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25.6K Messages
2 years ago
It sounds like you have a browser hijacker at work, although it could be some other kind of malware. Suggest you check in with https://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-help/.
There are lots of similar images of this scam, for example this one that was posted on Reddit: https://preview.redd.it/f0w24ol62wx71.jpg?width=960&crop=smart&auto=webp&s=ea73fc7975c7cdd70e2d4e87dadbbda580a2fbf6.
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CCElizabeth
Problem Solver
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908 Messages
2 years ago
Hello @user_1a5be8. Thank you for your post! Suspicious pop-ups can certainly be alarming and potentially harmful if clicked on. You are right to be cautious. @BruceW gave you some great advice to get a handle on these.
I also suggest reaching out to our amazing Customer Security Assurance (CSA) Team just to be safe. Our CSA Team comprises our top security experts who make sure you have a safe online experience. These security professionals handle issues like unexplained data usage, phishing, spam, infected computers (often called bots), online fraud and other security issues. Customer Security Assurance can be reached at 1-888-565-4329 and their hours of operation are 6:00 AM - 2:00 AM ET/Seven days a week.
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